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1.9 Based on 23 reviews
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I bought two pairs of shoes from NineWest.com. One of the pairs that arrived was the wrong size. When I called the customer service line, no one offered any apology. I sent the shoes back to them for a refund and forgot about it. Three weeks later I checked my credit card bill to check if I had received the refund. I had not. I checked the tracking on the shoes and they had reached the destination almost THREE WEEKS earlier. I then called the... Read more

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I have bought their purses numerous time. Absolutely love them. But I cannot keep buying them. Because they only last a couple months. Due to the stress breaking and cracking. Myemailaddress400@yahoo.com

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I just bought a pair of shoes from the Hobart shop and after walking to a shop next door I realised they were half a size big for me and kept coming off. Went back to try size 6 and they said they couldn't help me with that as I had walked out of the store with the shoes! Very unhelpful! Now I'm left with a pair of ill-fitting shoes barely worn! Maybe 10 meters!!!

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I have had soo many pairs of Nine West,great shoes,but have noticed the liners turn to *** and turn my feet black,ruin socks,hose.Jones apparel shoes do this as well sam and libby,enzo,etc.Outsides look nice,but hard to put them on knowing that I will have more black gunk to clean up. No,I do not wear them barefooted. Even shoes I wore once put back in the box,kept safe from mold and mildew. They still do it,some even just disintegrated on their... Read more

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Every time I have called them I have been on hold for a minimum of 20 minutes. I received someone's USED, OLD, DIRTY shoes in a Nine West box (they weren't 9 west) with my order. They screwed me around for over a month to get a refund, even though they immediately acknowledged the error. Great shoes, absolutely terrible customer service. I am now trying to return shoes that are the wrong size - I think I ordered the wrong size on accident. ... Read more

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I ordered a pump in brown but was sent a black one. It was already two weeks late, and I had purchased and received clothes to wear with the brown shoes. Nine West insists that despite their mistake, I must 1) send back the wrong shoe, 2) wait until they process the receipt of the incorrect shoe, and 3) wait until they decide to send me another shoe, possibly also not correct. Despite my objections, the supervisor told me to "please do" post... Read more

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Hello I have 3 nine west shoes that didnt last at all.they get damage within 5-8months of usage.pls i am not happy abot it.cos i used to love your product.pls pls do something about it.

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THUS IS A COMPLAINT AGAINST THE MANAGER WHO IS ON DUTY ON AUG 19, 2016, 12:45PM AT THE MARKETMALL BRANCH SHAGANNAPI NW CALGARY AB. THIS MANAGER IS RUDE AND NOT TREATED HER CUSTOMER RIGHT. I AM A LOYAL CUSTOMER OF NINE WEST BUT IF THERE IS THIS KIND OF STAFF IN YOUR STORE I MUGHT AS WELL STOP PATRONIZING YOU.

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I have been a Nine West shopper for years, and havd never experienced such a poor display of customer service. I wad shopping in the Nine West Flemington store and came into contact with a very flustered and upset employee named Sam. She looked miserable so i suggested she cheer up and she started crying amd became hysterical on the sales floor about things going on at her job and in her personal life. I found a pair of shoes to purchase but... Read more

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On vacation in Destin, Fl. Decided to shop at your Nine West outlet, at least I thought. Stayed in your store at least 30 min. Browsing & trying on shoes. The entire time I am listening & watching this older white female mng. Greet all of the customers of her hue. She never once acknowledged my black face. I get that there is a problem in this country now with race, but I refuse to be treated like a dog. That is why this hardworking nurse put... Read more

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