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I CALLED IN SPOKE WITH A YOUNG ELEGANT LADY, FORGOT HER NAMEMBUT WAS VERY NICE AND I SUIMPLY WANTED TO KNOW THE STATUS OF MY PACKAGE.I WAS ADVISED THAT MY PACKAGE WAS DELIVERED. I SIMPLY ADVISED THAT I NEVER RECEIVED MY PACKAGE AND THAT AN INVESTIGATION WILL NEED TO TAKE PLACE.

NOW, THIS IS A WEEK BEFORE I WAS LEAVING TO GO ON A CRUISE. I ADVISED HER JUST CREDIT ME AND AND SAID THAT IT WILL TAKE A MONTH TO GET MY MONEY BACK!!! I WAS PETRIFIED TO SAY AT LEAST, SO, I WANTED TO SPEAK WITH A MANGER REGARDING THIS MATTER. LONE BEHOLD I GOT THIS ANIMAL NAMED N-A-T-A-S-H-A!!

WHAT A JOKE SHE WAS. THE WAY SHE ADDRESSED HERSELF WAS SO GROSS, I COULD'VE PUKED. SHE WAS VERY RUDE, HOSTILE, WOULD NOT LISTEN TO WHAT I HAD TO SAY. I STATRED TO RY THINKING HOW MEAN SOMEONE CAN BE TOWARDS ANOTHER HUMAN.

I EXPLAINED I NEEDED MONEY RIGHT AWAY FOR THIS CRUISE, WHICH I WAS TAKING MY MOTHER, WHOM HAD CANCER AND SHE DIDN'T SHOW ANY EMPATHY. THEN WHILE I WAS STILL ON CALL, I CAN HEAR PEOPLE IN THE BACKGROUND LAUGHING AND MOCKING ME. I HEARD ANOTHER LADY IN THE BACKGROUND SAY "HANG UP ON HER." WHAT KIND OF CUSTOMER SERVICE IS THIS. THEN NATASHA PROCEEDED ON BEING VERY HOSITLE WITH ME THAT I SIMPLY COULDN'T TAKE IT ANYMORE AND THAT I WANTED TO SPEAK WITH HER SUPERVISOR.

SHE SAID THAT THEY WERE NOT AVAILABLE AND A TICKET WILL BE SUBMITTED. BECAUSE OF NATASHA'S RUDE HOSTILE CUSTOMER SERVICE IW ILL NO LONGER FROM NINE WEST! AFTER THE CALL ENDED, I STARTED TO CRY KNOWING I WILL BE SHORT FOR THIS VACATION IN WHICH I WAS TAKING MY SICK MOTHER ON AND KNOWING THAT SHE MAY NOT BE AROUND ANY LONGER.

NATASHA SHOULD NOT BE WORKING IN CUSTOMER SERVICE AT ALL. THE WAY SHE TREATED AND HANDLED THIS SITATION IS UNACCEPTABLE AT ALL.

Reason of review: Poor customer service.

Monetary Loss: $164.

Preferred solution: Full refund.

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