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Nine West - Waiting and waiting

Order confirmed 12/6 with 3-5 days. Today is 12/14. Customer care is non existence. By this wait time my purchase will be on clearance and that's not cool. Nine west please step it up. I want my purhase, you got my money.
Company wrote 0 public responses to the review from Dec 14.
#1424248
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I cancelled a pre-order, received a confirmation and they still made the shipment. Now they say I have to wait for the order I cancelled to be delivered. Send it back and wait 30 days for a refund. Asked for a supervisor and spoke to SAIVON who says he is the CEO, CFO,...
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Company wrote 0 private or public responses to the review from Dec 12.
1.6
I didn't like
  • Horrible customer service and package tracking
#1421914
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Nine West - Return or exchange

No answer from number provided
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 12.
#1421862
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I placed a order with NineWest on 12/06/2018.. I did not receive a order number but my credit card was charged. I’ve tried numberous time to get customer service without success.. I have been a customer for several years but it seems Service to their customers has...
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Company wrote 0 private or public responses to the review from Dec 10.
Anonymous
L. Fowler

This has happened to me as well, Nine West has charged my Paypal account and placed a hold on my American Express Card and I have no merchandise. I too ordered on December 6, ...

1.0
#1420407
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I placed an order on 11/27/18 and as of 12/10/18, I still have not received my order! I've called several times and I keep getting a voice message that states they are experiencing technical difficulties and then the call is disconnected. My credit card was charged and...
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Company wrote 0 private or public responses to the review from Dec 10.
1.6
I didn't like
  • Not receiving my order
#1419732
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Why is Nine West still allowing customers to place orders if the company/website is not capable of handling them? Why did I have to find out that other customers have experienced what I recently experienced with placing an order? I, too placed an order on 12/5/18 and...
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Company wrote 0 private or public responses to the review from Dec 09.
Anonymous
Tgomez

Nine West Customer service is a joke. I ordered boots that were too tight. I cant get a customer service rep to answer my call because their experiencing “technical difficulti...

I didn't like
  • Being allowed to place an order
#1419110
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Nine West - Pissed they over charged me and wont answer the phone

I just bought some boots during the thanksgiving sale they over charged me and wont answer I didn't even know they closed all of there stores and is now a online store im done with nine west they didn't use to be like this ( sad)
Company wrote 0 private or public responses to the review from Dec 07.
1.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Over charged me and wont answer
#1418163
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I purchased a pair of sandals and the delivery was 3- 5 days. 11 days later shoes have not yet been delivered. I have sent several emails to cancel the order to footwearservicecenter@gmail.com with no response. I have also tried to call the 1-877-2916428 which is...
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Company wrote 0 public responses to the review from Dec 07.
Anonymous
gloria hill

im about to make a review they over charged me for some boots and wont answer the phone

#1417623
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Nine West - Bad service

return boots on Nov 30 have not hear anything about refund...... phone number doesn't work.... very sad will Not be order from nine west again....
Company wrote 0 private or public responses to the review from Dec 07.
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
I didn't like
  • What my money back
#1417556
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Contact Nine West

Mailing Address:
Nine West
1411 Broadway, 22nd Floor
New York, New York 10018
United States
Phone:
(800) 999-1877
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I submitted a purchase online and paid through paypal on 12/6. It stated I would be able to update my shipping address and confirm purchase once paypal was completed. It brought me back to the site but auto completed my order without option to update shipping address....
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Company wrote 0 public responses to the review from Dec 07.
Anonymous
Nikki

I ordered shoe on 11/23, they sent an email on 12/04 stating they were shipped but the tracking number givens shows the UPS still has yet to receive the shipment. from nine We...

#1417546
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