Anonymous
map-marker Portland, Oregon

I waited weeks to receive my order. The packing slip and shoes received were for someone else and the wrong size. I was extremely disappointed.

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Nine West - I waited weeks to receive my order. The packing slip and shoes received were for...
The product was incorrect, wrong size, someone elses shoes. I was very upset. Id been anxiously waiting for this order.
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User's recommendation: Don’t buy from Nine West online.

Resolved
Seichi Cwp

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Verified Buyer
|

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Verified Reviewer
| map-marker Aurora, Colorado

Resolved: Issued a Store Credit Verses Refund to My Checking Account

Nine West - Issued a Store Credit Verses Refund to My Checking Account
Updated by user Jan 03, 2024

Company fixed the issue and I have been provided with apology. I never wanted a “store credit” and finally received a refund from the account where the money had been withdrawn.

Original review Dec 04, 2023
I ordered a pair of boots online. They arrived promptly, but to my disappointment they did not fit correctly.

They were too wide and long for my foot. I promptly went online to get the necessary document to return. I then took it to a designated place to mail back. Then I received notification that it has been accepted for return.

Then I receive another email saying a store credit was issued to me. There was no mention when I purchased the boots that would only receive a store credit.

I called customer service and explained that I want a credit to my bank account, from which they received payment. So additionally, please follow through to make sure this issue has been corrected for me.
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User's recommendation: Clarification on type of refund to be issued

Resolved
Ziva L Bky

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Verified Reviewer

Resolved: Box came without return slip unable to reach any one customer service phone not working cannot address issue on line .issue not resolve

Updated by user Jan 13, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 06, 2024
Could not reach a person to talk to extremely frustrated My issue was never resolved no return papers in the box Could resolve it on line or by phone Phone number not good
View full review
Loss:
$49
Pros:
  • Unable to reach customer service

Preferred solution: Full refund

Resolved
Danielle W Nqo

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Verified Buyer
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Verified Reviewer
| map-marker Wilmington, California

Resolved: To check baggage size

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Nine West - To check baggage size
Nine West - To check baggage size - Image 2
Updated by user Apr 20, 2023

I just bought another bag because the customer service representative could not find the size that I'd purchased.

Original review Apr 20, 2023
I didn't have a complaint. I actually love Nine West everything. I purchased some luggage but wasn't sure of the size. It wasn't listed on the tag, so I called in to try to get the measurements for an upcoming flight. The rep. was trying to help and said that he could only help if I had an order # which I did not due to me purchasing it from a store and not online. So he was unable to help, so I just purchased another one.
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Anonymous
map-marker Memphis, Tennessee

I tried reaching out by phone am could not speak to A live representative

Trying to place and order which said I would receive 40 percent off at check out but this was not true
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Deana J Hyj

Fraud

Called Nine West customer service about orders being sent out fraudulent, UPS set up to deliver items 5 pair of shoes/boots, NW told me to call UPS, UPS said have Nine West call and it would be no problem they can intercept and return to NW. Called customer service again, both times they cant call UPS, cant make outgoing calls cant call their supervisor. Then said I didnt say I couldnt call my supervisor. No she said she cant make any outgoing calls and refused to call her supervisor. Hung up on me.
View full review
Loss:
$436

Preferred solution: Stop fraudulent delivery

User's recommendation: Don’t buy NINE WEST, they don’t help stop fraud in their own company

Dawn S Wdz

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Verified Reviewer

The balance on my *** card yes

You're going to send a m*****what the *** man there's no 1-800 number anybody in touch with you *** about my balance never again ***
View full review

Preferred solution: Apology

User's recommendation: Never

Anonymous
map-marker Athens, Georgia

I am not a pissed off customer, I simply want the item that I selected. I have tried desperately, to get the “Dipa”, Natural shoes. The Natural color was not sent to me. It was light pink!

All I want is Dipa kitten heels in Natural. I have them in cream and black.

Theyre perfect! If you dont have the Natural, then dont advertise them. Light Pink isnt even offered on the site! The problem is probably at the warehouse.

But, there is no way you can contact them. And, the associates claim that they cant contact them either. One salesperson was very helpful, but still did not solve the problem. I have always loved 9 West.

However, this has been exhausting! And the fact that you are directed to Customer Service, which is simply another insult, because then youre supposed to pay for the service.

If you can get me a pair of size 10, Dipa kitten heels, in Natural; my belief, in 9 West, will be restored. Thank you, in advance, for making me a satisfied, and comfortable customer.

View full review

User's recommendation: Buy Natural colored shoes somewhere else.

Sheila R Tbx

I was sent the wrong size in the right size box

Nine West - I was sent the wrong size in the right size box
Nine West - I was sent the wrong size in the right size box - Image 2
Nine West - I was sent the wrong size in the right size box - Image 3
Nine West - I was sent the wrong size in the right size box - Image 4
I ordered a pair of shoes and a 9 1/2 The 9 1/2 box came with the shoes inside but they were 7 1/2. When I get ready to wear them, outside of the 30 day period, I realized they were two sizes too small. I would be happy with exchanging.
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Preferred solution: Full refund

Orma Zsh
map-marker Fayetteville, North Carolina

I need to cancel a order

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I can't afford it the clothes cost to much and they don't even look nice they look very cheap and I want to cancel it
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User's recommendation: Never

Anonymous
map-marker Gonzales, Louisiana

WRONG COLOR FOR THE THIRD TIME.

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I HAD TO RETURN THE SAME SNEAKERS FOR THE THIRD TIME.I HAVE CALLED CUSTOMER SERVICE FOR THE THIRD TIME AND VOICED MY COMPLAINT. HERE IT IS.

I ORDERED KOLAND SNEAKERS IN NAVY/BLK 9 AND RECEIVED PINK. EACH TIME. I CALLED CUSTOMER SERVICE AND STILL RECEIVED THE COLOR PINK. ON THE STATEMENT OR ORDER SHEET, IT SAYS NAVY/BLK AND THE SNEAKERS COME TO ME IN PINK.

THERE MUST BE A PROBLEM IN SHIPPING DEPT. WHERE THE SNEAKERS ARE LOCATED. CAN THE DEPT. OPEN THE BOX AND CHECK THE COLOR OF THE SHOE WITH THE ORDER FORM BEFORE MAILING.

OR MAYBE THE PROCEDURE YOU HAVE IS NOT WORKING. IT IS CAUSING INCONVIENCE FOR ME BECAUSE I HAVE TO GO A DISTANCE TO THE POST OFFICE. SO TIRED OF THE SAME SAME PROBLEM.

WHAT ARE YOU GOING TO DO TO CORRECT THIS PROBLEM? ORDER NUMBER NW-167**** SINCERELY, BARBARA MARTIN

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User's recommendation: ONLY YOU CAN DECIDE WHAT TO DO!

Kristinia W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Their Return Policy is TRASH!!!!!!!

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Nine West - Their Return Policy is TRASH!!!!!!!
Happy Returns is garbage! First, the locations they have listed such as : ULTA Beauty- Won't except the package because it's too big for the bags Happy Returns provides to return the shipment...FED Ex won't take the QR code provided they tell me the package is also too big to ship. I have had to go to three different locations only to be denied the ability to return the item. I had to wait on hold a total of ONE HOUR before NW Customer Service got to me to email the shipping label. The return policy DEFINITELY need tweaking.
View full review
Loss:
$20
Pros:
  • Large sizes shoes
Cons:
  • Return policy

Preferred solution: Full refund

User's recommendation: The return Policy needs to much easier for returning goods

Lalaine E Sho

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Phoenix, Arizona

Terrible

Nine West - Terrible
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My order hasn't shipped yet ...Why it taking forever ? I have placed two order one was Ellie A list Crossbody and hola Sneakers size 8/M/ Black Neoprene...I only received one out of my 2 ordered NW-137**** Hola Sneakers 8/M/Black Neoprene I haven't received yet... It's shows preparing these items for shippings when??
View full review

User's recommendation: not applicable

Sheron B Wwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Seeking an answer

Good day,

I logged into your Ninewest site which takes me to Ninewest Latam I am in Jamaica but my shipping is in USA. Most things on that website is in Spanish even when I select English.

What is the issue? You do not wish me to shop on your site? I have been shopping Ninewest for many years. I was asked to register again though i was registered before and been receiving my email notifications (in English) which I did and my default country is Panama and I cannot change it as there are no other options there for other countries.

What is really going on Ninewest?

If you don' wish me to shop on your site well just say so. This is very disrespectful!

View full review

Preferred solution: I want to be able to see the website in English and to be given the options to select my country.

Keyaneshia R

Rewards

I attempted to place an online order using my rewards. I tried to redeem my rewards to receive free shipping. The message read that this code cannot be used for this area code. Then, I attempted to call Nine West and the phone rang and hung up.
View full review

Preferred solution: Price reduction

Serena O Pez

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Verified Reviewer

Item hasn’t been sent over two weeks

I have ordered shoes under order number 148**** and they have not shipped yet but the other boots I bought under order number 154**** the tacy boots have already been shipped and I just ordered those last week barely and I already got an update like I should but the first order 148**** probably got Lost or something please help me :(
View full review
Loss:
$83
Cons:
  • Cannot say til i receive my items

Preferred solution: Deliver product or service ordered

User's recommendation: Calling takes forever for leave an email maybe will be faster idk

About

Related Companies

Authentic Brands Group, Forever 21, Reebok, Nautica, The Frye Company

Summary

Nine West Group has been in the shoe industry since 1975. The company is one of the leading designers and manufacturers of shoes, apparel, and accessories mainly for women (certain items are also designed for children). The inventory includes pants, casual tops, sweaters, blouses, suits, jackets, jeanswear, dresses, vests, etc. At the present time, the company operates more than 390 retail and 638 outlet stores, as well as presenting its goods at department and specialty stores across the United States. The company carries a number of brands for its merchandise including Nine West, Kasper,Bandolino, Easy Spirit, Gloria Vanderbilt, and Enzo Angiolini. Manufacturing facilities of the company are based in Brazil, China, and Italy.

Nine West reviews and complaints

Nine West is ranked 717 out of 4768 in Footwear and Clothing category

Area Served

USA

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