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I ordered shoes during their online promotion. Because they stated there would be a delay in shipping I waited a week. After the week I emailed them to ask about my order. Only after this email did I receive an email the next day saying my order was out of stock and...
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#854138
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Don't bother ordering anything from the online store there's less that a 50% chance you'll get it so you'll just be disappointed. I'm glad I got my money back but had to wait a month before finding out whether or not I would. Apparently they had an inventory error but...
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1.7
I didn't like
  • Online availability when item isnt available
#845148
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So I ordered some shoes from Nine West online and immediately after placing the order I realized that my shipping address was wrong because even though I entered the correct address, it defaulted to my billing address when I updated the shipping. I emailed them and...
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1.8
#834332
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Nine West Manager Review

Nine West
#903710
THUS IS A COMPLAINT AGAINST THE MANAGER WHO IS ON DUTY ON AUG 19, 2016, 12:45PM AT THE MARKETMALL BRANCH SHAGANNAPI NW CALGARY AB. THIS MANAGER IS RUDE AND NOT TREATED HER CUSTOMER RIGHT. I AM A LOYAL CUSTOMER OF NINE WEST BUT IF THERE IS THIS KIND OF STAFF IN YOUR STORE I MUGHT AS WELL STOP PATRONIZING YOU.
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Nine West Manager Review

Nine West
#841089
2.7
Details
I have never in my life had such a vile experience as I did this evening around 8pm at the outlet store in Bergen Towne Centre. I was trying to exchange pumps I bought 3 weeks ago and the manager Priscilla was rude and disrespectful beyond belief. I have worked in retail for decades and never encountered that. I will be calling a contact at corporate to have her dealt with.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Nine West Shoes Review

Nine West
#778335
2.5
Details
Costumer service online is horrible !!!! I got over charge on 2 orders 60$ I got information I will got my money back and is week and nothing !!!! Spend 45 min on phone with Patricia !!!! Email twice but I got one short email by Gloria !!! And that all Never again !!! Going ship back all shoes tomorrow and never never again nine west shoes !!!!! Very very bad costumers service !!!!
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Customer service
Discounts and Special Offers
Staff
Website

Nine West Website Review

Nine West
#693135
I'm unwell and bed ridden. I've attempted to do some shopping on-line several times now as I can't go to their store locations and their website is incessantly down with issues. Frustrating in this day and age.
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I ordered three pairs of shoes and one pair of boots from Nine West online in Canada. I was promptly billed for all 4 pairs of footwear. When the order arrived, it only contained one pair of shoes, and the invoice indicated that the tax paid on the one pair that was...
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2.7
I didn't like
  • Online store
  • No response
#824729
Reply to reviews
Horrible, horrible, horrible. I usually do not mind whether an associate at a store I go to greets me or not. First of all, I love nine west shoes to the point that 97% of my shoe collection is nine west. I am new to Windsor and it was my first time checking out the...
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2.1
#793878
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Resolved

I have been purchasing from 9W on-line for the past year. Our store in Windsor has either the most harassing sales associates, or the least concerned, so I dont even bother going in to look there. In the fall of 2015, things with 9W ordering started getting sketchy. ...
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1.0
Amherstburg, Ontario
I didn't like
  • Customer service lack of delivery of paid products
  • Didnt delivery paid for product no customer service
#789422
Reply to reviews
I want a pair of those booties real real real bad please put those booties back out again a lot of us on here are looking for those booties i even been on ebay seeking those booties they came in navy blur suede brown leather black tan and rust please ask and see if...
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Anonymous
Anonymous

Try ebay!!!!!!

I liked
  • I loved those 9 west check it - bootie
#771968
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I made a purchase on the Nine West canada website on dec 31 and it's been 2 weeks and i haven't received my shoes. I tried calling the customer service number and always get a recording their reps are busy and to leave a message.. i don't want to leave a message, i...
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MPM
MPM

yeah don't hold your breath..hopefully you paid by credit card and they can pursue these crooks

Anonymous
Anonymous

I totally agree. I bought at Canada website too. After almost 2 weeks, i haven't received my shoes either, but they charged my visa already. Called and e-mailed, no response. ...

2.5
I didn't like
  • No response
#770999
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I've been ordering shoes from Nine West for over 15 years and I can't believe how horrible their return policy is. They sent me the wrong color, so I returned it and asked if they could exchange it for the correct color, in which I Ordered. Of course, they wanted me to...
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#768595
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I bought a pair of boots in New York at $150. I live in Ireland and when I returned home with them one of the teeth in the zippers was missing and the zip will not stay on the runner. The boots are useless as they will not zip at all. I contacted the customer support...
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I didn't like
  • Poor followup customer service
  • Faulty item
#745390
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