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I bought two pairs of shoes from NineWest.com. One of the pairs that arrived was the wrong size. When I called the customer service line, no one offered any apology. I sent the shoes back to them for a refund and forgot about it. Three weeks later I checked my credit...
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1.0
I didn't like
  • Horrible customer service
#964202
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Short Review on November 28, 2016

I have bought their purses numerous time. Absolutely love them. But I cannot keep buying them. Because they only last a couple months. Due to the stress breaking and cracking. Myemailaddress400@yahoo.com
I didn't like
  • Everytime i buy their purses that handles break
#962669
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Nine West Customer Care Review

I just bought a pair of shoes from the Hobart shop and after walking to a shop next door I realised they were half a size big for me and kept coming off. Went back to try size 6 and they said they couldn't help me with that as I had walked out of the store with the shoes! Very unhelpful! Now I'm left with a pair of ill-fitting shoes barely worn! Maybe 10 meters!!!
1.1
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Warranty
#956469
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I have had soo many pairs of Nine West,great shoes,but have noticed the liners turn to *** and turn my feet black,ruin socks,hose.Jones apparel shoes do this as well sam and libby,enzo,etc.Outsides look nice,but hard to put them on knowing that I will have more black...
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Anonymous
Anonymous

I bought a lovely pair of lime green shoes with kitten heels for wedding but as you put them on all the green sticks to your feet leaving white patches never have I had sandal...

#940362
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Every time I have called them I have been on hold for a minimum of 20 minutes. I received someone's USED, OLD, DIRTY shoes in a Nine West box (they weren't 9 west) with my order. They screwed me around for over a month to get a refund, even though they immediately...
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#940133
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I ordered a pump in brown but was sent a black one. It was already two weeks late, and I had purchased and received clothes to wear with the brown shoes. Nine West insists that despite their mistake, I must 1) send back the wrong shoe, 2) wait until they process the...
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#929007
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Nine West Shoes Review

Hello I have 3 nine west shoes that didnt last at all.they get damage within 5-8months of usage.pls i am not happy abot it.cos i used to love your product.pls pls do something about it.
#908632
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Nine West Manager Review

THUS IS A COMPLAINT AGAINST THE MANAGER WHO IS ON DUTY ON AUG 19, 2016, 12:45PM AT THE MARKETMALL BRANCH SHAGANNAPI NW CALGARY AB. THIS MANAGER IS RUDE AND NOT TREATED HER CUSTOMER RIGHT. I AM A LOYAL CUSTOMER OF NINE WEST BUT IF THERE IS THIS KIND OF STAFF IN YOUR STORE I MUGHT AS WELL STOP PATRONIZING YOU.
#903710
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I have been a Nine West shopper for years, and havd never experienced such a poor display of customer service. I wad shopping in the Nine West Flemington store and came into contact with a very flustered and upset employee named Sam. She looked miserable so i suggested...
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4.6
#885992
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On vacation in Destin, Fl. Decided to shop at your Nine West outlet, at least I thought. Stayed in your store at least 30 min. Browsing & trying on shoes. The entire time I am listening & watching this older white female mng. Greet all of the customers of her hue. She...
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#885413
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