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I placed an order from NineWest.com for a pair of boots. What I received instead was a pair of booties in the correct box for the boots.

I was scammed. Nine West refused to issue me a refund until I sent them back the product, which were no longer available on their website. I ended up buying a new pair off Amazon for double the price. Never again.

I tried to get in touch with the online customer service, and ended up waiting for 20 minutes before someone would speak with me.

After a few sentences, they told me to call the helpline instead. They refused to call it what it actually was "tampering" and kept saying "mistake."

Product or Service Mentioned: Nine West Boots.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

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