I placed an order from NineWest.com for a pair of boots. What I received instead was a pair of booties in the correct box for the boots.
I was scammed. Nine West refused to issue me a refund until I sent them back the product, which were no longer available on their website. I ended up buying a new pair off Amazon for double the price. Never again.
I tried to get in touch with the online customer service, and ended up waiting for 20 minutes before someone would speak with me.
After a few sentences, they told me to call the helpline instead. They refused to call it what it actually was "tampering" and kept saying "mistake."
Product or Service Mentioned: Nine West Boots.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $100.