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Every time I have called them I have been on hold for a minimum of 20 minutes. I received someone's USED, OLD, DIRTY shoes in a Nine West box (they weren't 9 west) with my order.

They screwed me around for over a month to get a refund, even though they immediately acknowledged the error. Great shoes, absolutely terrible customer service.

I am now trying to return shoes that are the wrong size - I think I ordered the wrong size on accident.

I bought two pair with a BOGO of buy one, second pair 40% off. I'm hoping they can just do a simple exchange for the one pair, but I have a feeling they'll make me ship both pair back and probably screw me on the sale price.

Product or Service Mentioned: Nine West Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Oct 20, 2016.
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