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Why is Nine West still allowing customers to place orders if the company/website is not capable of handling them? Why did I have to find out that other customers have experienced what I recently experienced with placing an order?

I, too placed an order on 12/5/18 and didn't receive an order # and a hold for the purchase price is on my checking account. I tried to check into this matter via contact with customer service and received that automated message that there are technical difficulties & to try my call later. This is unacceptable customer service for a company of Nine West's reputation for quality products.

I'm absolutely appalled and very disgusted with the way the company is handling their internal issues at the expenses of their customers. Shame on You Nine West!!!!!

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

Nine West Cons: Being allowed to place an order.

Location: Conroe, Texas

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Guest

Nine West Customer service is a joke. I ordered boots that were too tight.

I cant get a customer service rep to answer my call because their experiencing โ€œtechnical difficultiesโ€ or call me back. The email address they provide on their website is a โ€œdo not replyโ€ email. So i have no prepaid shipping label to retun the boots, therefore, I must pay to ship then pay their $6.95 restocking fee. Now i find out theyโ€™ve claimed bankrupcy.

No wonder.

Joke. Thanks for the great Black Friday โ€œHalf Offโ€ special, ***

Guest
reply icon Replying to comment of Guest-1610028

That's me too on the bankruptcy and a group under the name of ABG picked them up. I'm confused on why they are still operating under Nine West website when nothing is working as it should. This is crazy.

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