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1.7

I cancelled a pre-order, received a confirmation and they still made the shipment. Now they say I have to wait for the order I cancelled to be delivered.

Send it back and wait 30 days for a refund. Asked for a supervisor and spoke to SAIVON who says he is the CEO, CFO, HNIC and any other title he chooses as he refuses to give me anyone higher than him. He also refused to contact UPS, USPS any any other shipper to retract the package that was erroneously sent. It is no wonder this company is BANKRUPT.

The shoes are great the service is BS.

Next time I want a pair of their shoes I will go to Nordstrom or order from 6pm.com. Screw nine west.

Reason of review: Problem with delivery.

Monetary Loss: $300.

Preferred solution: Full refund.

Nine West Cons: Horrible customer service and package tracking.

Location: Irvine, California

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